Mondelink Travel Service is responsible for your privacy from pickup to destination. In this Privacy writing, we explain your personal data usage, disclosure, security, and management.
This privacy notice is applicable on all related websites, mobile apps or tool even on partner websites which publish your content and related material.
Also, we may update our policies on the website at any time and update our customers and the user through Email or Call.
What personal data do we require and get from your side?
When someone asks for our service or reservation, we need personal information for the identification of the individual. Different things are important for the verification process,
- A name, residential address and permanent address are required for geolocation.
- We require a phone number to connect with you in any situation, as well as for promotion purposes.
- Cookies identifiers, Device details (Maybe mobile phone, Laptop, PC, Tablet), Social media information, and financial information
All information is required when you contact us for a reservation or sign up for an account on the website or mobile app. Also, during surveys or any competition, we require your personal data.
Different categories of information are required
Personal Information
- Name verified with ID Card
- Billing Address and Permanent Address
- For contact Email, telephone number
- Social media account details
- Method of payment
- Cookies are saved to track your priorities. In this way, we improve your browsing experience.
Travel History
- We require all information about travel bookings.
- All previous official and non-official tour details.
Device and App/Website Information
- We require complete information about your device like mobile, tablet, Desktop, PC
- IP address, protocol
- Preferred Language
- Network information
- Operating system and version detail
How do we utilize and proceed with your personal information?
- We will provide you with the product or service you are looking for. We use information to register for transport and transfer services.
- When any change in transportation
- Reaching you at the time of any emergency or cancelation, we connect you at the time of any alteration. Keep one thing in mind your contact detail is not saved for promotional purpose.
- Payment information is required for billing, verification, and audit purposes.
- For legal security, we use your information in case of any dispute, survey, or systematic verification and testing.
- As we are a cab service for transport and transfer to or from ports, railway stations, and airports, we provide your personal data to these control agencies for better security, especially in times of emergency.
- We may transfer your personal detail to government establishment for some reasons like crime deterrence; discover misconduct, health department or security centers.
- Your data will be used to contact you at different times to inform you of some better opportunities and amenities. But you have option if you don't want to get promotional messages the Unsubscribe with the guidance of our admin team.
- We engage our customers time to time by sending them some discount offers so your personal data help us to reach you easily.
Don't worry we will use your personal information only when we need in emergency or for legal use. There are different scenarios when we need to use the data may be in any accidental case or in the renewal of the transfer contract.
With your important data, your children under 18 years old can register and get reservations. We have your data until it is necessary. There is a specific time period for retaining data to achieve some purpose.
After completion of mandatory tasks we will erase your data by deleting all the files permanently. After erasing data our company will not be associated with you for any further booking.
How do we secure your personal information?
Mondelink Travel secure your personal data technically, everything is encrypted so unauthorized persons cannot access. When we need to share data to third party partners we assure they use firewalls information access authorization control system and encryption method to safeguard data.
We are not here to trade and sell your personal data, so don't worry about using this service. We are reliable and only use your information in difficult scenarios.
How we might share your personal data
Your personal data may be shared for some important purposes like marketing, finance management, and tracking.
Financial Authorities
When you take any service from Mondelink Travel, you need to reserve the slot, and you will pay accordingly. We need to transfer your data to financial institutions which help to proceed your payment and verify your detail to confirm your booking.
Government Authorities
To secure your transfers your data will pass to the law enforcement bodies, travel regulators and to the institution who manage legal formalities in your travel journey. Tour companies have contract with the insurance company so all partner companies have access to your information.
Marketing Authorities
We market through trusted companies especially we use call center as marketing mode. Email marketing is also another key marketing platform with traveler's surveys. We target different high authority customers like consultants, accountants, lawyers by running campaign.
Research and Development
We may use your information for analytical research, analysis and verification by this process we can improve the process of security and safety of our services.
Your choices about your personal information
It is your willingness to use your personal information. We will send you marketing campaigns through Email or use your information for relevant advertising.
For better privacy under 18 children is not allowed to open my booking account. Even if account is created under 18 we will delete it as soon as possible.
Profile
If you want to review and update your personal information, just sign in to your My Booking account. Here, you can update your credentials if anything is incorrect. We retain your personal information in your booking account until you are a registered user.
Also if you want to delete the account you can do it from settings but normally data retention period is fixed due to contract or legal formality.
Communication preferences
If you are not willing to receive marketing letters in your Email or SMS, you can unsubscribe from this option. To stop communication from our side just click on the link given below in the Email or message and unsubscribe all coming communications.
We are not sellers or traders who use your information in different markets. Also we never disclose personal information to third party trusted partners.
Staying Signed in
You have option to stay sign in for long time, you can avail this option on computer or laptop. This option is open when you select a box in your browser. you don't want to stay sign in then select sign out option.
Cookies & site tracking
We use cookies to enhance overall site service it will help us to provide you some important features that you may find useful.
We use cookies technology in our site whenever someone visits our website they help to remember device or machine for future targeting.
We use both types of cookies: session and persistent (Session cookies are deleted right after closing the browser and persistent cookies are deleted after a specific time period)
Site Tracking
Pixels, scripts and tags are useful technologies to get and save information. This data can help you a lot like visited pages, clicked links and stay time.
After collecting this data we easily get signals of user behavior and plan strategy of optimization of website. Pixel helps to calculate the success of our marketing campaigns.
Your Choices
The best thing is you can easily control your cookies from the settings. Most browsers have the functionality to block cookies. Also, you can select the type of cookies you want to allow on your site. Blockage of cookies can disturb the functionalities and performance.
To use Mondelink Travel, you need to read all the information mentioned above. Also keep in mind we have right to update the policy any time and our admin will any time communicate with you through social media channel or website.